• Ensure that diagnostic tools and service aids are available in serviceable condition.
• Develop and implement workable installation plans including: hardware configurations,.
• Analyse diagnostic reports.
• Customer Support Responsibilities
• Professional Responsibilities
• Ensure that standards and procedures are in place to establish and maintain a successful physical environment, taking into consideration safety and security, fire protection, electrical safety and reliability and customer maintenance responsibilities.
• Maintain customer management confidence and satisfaction.
• Maintain, anticipate and develop own skills.
• Establish own career aspirations and goals and communicate these to management.
• Keep management informed at all times, particularly of planned critical events and of existing or anticipated out-of-line situations.
• Display a balanced professional attitude and appearance.
• Maintain confidentiality of sensitive information.

• 3 - 5 Years
• Analytical skills
• Some degree of Documentation Skills
• Interpersonal skills
• Proven Track Record ( References)
• Ability to work in a project environment with deadlines
• Customer-service driven is a necessity
• Consultation and interpersonal skills will be essential
• Advanced organizational Skills
• Self motivated

Certifications / Accreditations
• Oracle Hardware TDC training in Hardware in the following areas:-
• M-series
• X86
• SPARC
• Storage
• Oracle Web based training in hardware for above
• Oracle Sys Admin 1 & 2

Courses/Practical's
Hands on Training:-
• M-series
• X86
• SPARC
• Storage
• Data Centre Environment Experience