The position available is for one of our biggest UK clients and is based from Century City offices.
Key Responsibilities
• Provide a reliable and trustworthy customer service to one of UK’s largest energy provider.
• Identify and understand customer needs to consistently provide a high quality service.
• Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries in a timely and effective manner.
• Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner.
• Provide accurate information on products and services to clients to ensure consistency across the organisation.
• Promote and cross-sell the UK client’s products and services to complement existing products (where applicable) and enhance customer experience and loyalty.
• Operate customer related information systems to maintain and secure records.
• Contribute to the success of the team and the business by achieving personal targets.
• Adhere to the company and department standards, policies and procedures.

Qualifications and Experience
• Minimum requirement of at least a good Grade 12 (Maths and/or Maths literacy is essential)
• Diploma to Advanced Diploma (Advantage)
• Minimum of 6-12 months customer service experience (Essential)
• Minimum of 6 months call centre experience (Essential)


Required Skills:
• Computer literacy (Essential).
• Proficient in MS Word, Email and good typing speed (Essential).
• Neutral accent with excellent verbal and written English communication skills (Essential)

Competencies:
• Customer orientation
• Results Driven
• Quality focus
• Planning, organizing and prioritizing
• Ability to work under pressure
• Ability to adapt to constant changes
• Ability to work in teams
• Conflict resolution
• Empathetic

Type of Position: Permanent Position
Office: Century City
Hours: Mondays to Fridays: 9 a.m. – 10 p.m. and Saturdays: 9am – 8pm and Sundays 12pm – 18:00pm
Salary: Market related for medium to high skilled agent with the prospect to earn up to R3000
commission per month
Benefits: Affordable Medical Scheme (Optional)

Please quote the reference number for this role in the subject line when submitting your application.
Late or incomplete applications (applications without an updated CV) will not be considered.
Due to the heavy number of applications we receive, should you not hear back from the recruitment team two weeks after the submission of your application, please consider your application as being unsuccessful.