Customer Service Agent (MOTOR INDUSTRY) needed – Sunninghill
Skills & Attributes Required
• Deciding & Initiating Action.
• Adhering to Principles.
• Coping with Pressure & Setbacks.
• Achieving personal work goals & objective.
• Delivering Results & Meeting Customer Expectations.
• Able to converse well with others.
• Attention to detail (accuracy).
• Self-motivated.
• Have the ability to be a good listener.
• Clear thinker.
Qualifications
• Matric.
• Post matric qualification (diploma/certificate/degree in any field)
• Call Centre courses will be an advantage
• Fully Computer Literate.
Knowledge & Experience
• 3 – 5 Years Call Centre Experience A Must.
• Knowledge of the Motor Industry a plus. P
• Previous administrative position of same or similar nature will be advantages.
The job will entail inter alia:
• Handling Client Queries.
• Taking telephonic calls totalling 100 p/d.
• Document Processing and Administration.
• Other General Administrative Tasks.
• Effective professional handling of queries.
• Liaison with the general public, corporate & internal staff.
• Use questioning and listening skills that support effective telephone communication.
• Apply appropriate actions to effectively control a telephone call.
• Effectively deal with job stress, angry callers, and upset customers.
• Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
• Other duties as assigned.
Other
• The candidate suitable for this position must have a tendency towards good time keeping and punctuality (own transport will be a bonus).
• The successful candidate must be able to work under pressure.
• The person will have excellent oral communication skills, must be computer literate, and have the relevant experience required.
If you have not been contacted within two months of the closing date, please regard your application as unsuccessful. Correspondence will only be with short-listed candidates