About us

EXL is a Business Process Solutions Company. We integrate operations management services, analytics and technology/platforms to deliver immediate results and long-term business impact. We work as a strategic partner to help our clients simplify and streamline business operations, improve corporate finance, manage compliance, create new channels for growth, and better adapt to change.
Headquartered in New York, EXL has more than 28,000+ professionals in locations throughout the United States, Europe, Asia, Latin America, and South Africa.

Basic Functions

• Make outgoing calls each day to prospective clients to sell premium services
• Achieve and exceed predetermined sales goals and objectives reports
• Proactively research, solicit, and follow-up on sales leads
• Review, contact, and qualify marketing-generated leads, manage inbound sales requests received via web, email, and phone.
• Research targeted leads and accounts to identify decision makers, understand need and service/buying cycles, and enable effective sales
• Cold-call prospects generated from internal marketing programs, or accounts identified for Inside Sales coverage,
• Investigates the background of prospects through internet research and use of internal tools
• Drive revenue growth and increase market share through business partnerships and collaboration
• Navigate internal websites to provide customers with pricing, promotions and service information within their respective service area
• Provide detailed factual information and advice
• Regularly update own knowledge of new products, procedures and organizational changes, etc. to address customer queries promptly
• Negotiate pricing programs with new clients to gain consistent revenue flow while protecting profitable margin.


General Skills

• Excellent communication and phone skills, with an ability to think and react to situations confidently
• Demonstrate ability to identify opportunities, develop account strategies, and negotiate creative solutions
• Must be assertive, persistent, and result-oriented, ability to work in a team environment and adhere to department guidelines
• Knowledgeable in Microsoft Word, Excel and Power Point
• Able to work non-traditional hours including weekends and public holidays as needed

Desired Skills

• Familiar with US culture and traditions

Required Skills

• Must be able to learn and retain a large amount of technical information in a relatively short period of time
• Must be receptive to detailed and frequent performance feedback
• Proven record of dependability
• Active listening skills, ability to make educated, customer focused decisions
• Organization and prioritization skills
• Generally likeable demeanor and is able to make a connection with a customer in a short span of time

Minimum requirements

• Grade 12 or Equivalent
• Favorable integrity checks
• Ability to work nightshift, current shift if 3pm till 12am. Preferably having worked a late/nightshift before

Role Benefits

• Upper end of the market related salary
• Medical aid contribution
• Pension contribution
• Incentives based on performance
• Complimentary transport after 7pm
• Complimentary gym on site
• Subsidized meals
• Health Clinic and Nurse on site