Biofitt Wellness is a Health and wellness company based in the Tygervalley area seeking an experienced, well-spoken outbound call centre agent, with a keen interest in health and wellness to service our clients professionally on a nationwide focus.
The position entails to set appointments with clients and to collect health-related information. The majority of our clients are Afrikaans speaking and therefore it is imperative that the successful candidate is fully bilingual in both Afrikaans and English.

The position is available from the 1st of July 2017. Training will be provided under the supervision of a senior agent.

Should you be interested, forward us a copy of your Curriculum Vitae and a short motivational letter as to why we should employ you.
All applications need to be sent by Monday, 19 June 2017, no later than 17:00.

Please note, that if you do not receive a response within 14 working days, kindly consider your application as unsuccessful.

Main Job Tasks and Responsibilities:

• Contact clients via telephone and set up appointments for the relevant health practitioner
• Inform clients by following a script on what our service and/or appointment entails
• Respond to questions or queries in a professional manner at all times
• Identify and overcome objections
• Escalate complaints or queries to senior management
• Take the customer through the service process
• Obtain and capture customer information
• Maintain client/potential client databases
• Complete records of telephonic interactions
• Meet and adhere to monthly targets and protocols

Education and Experience

• Excellent communication skills in Afrikaans is a must ( read, write, speak and understand )
• Call Centre experience at a Medical Aid Call Centre would be an added advantage
• Grade 12 or equivalent
• Good typing skills (+- 25-30 wpm)
• Basic Microsoft Office skills in Word and Excel, adequate email and internet skills
• Proven track record in engaging with clients

Key Competencies

• Professional telephone etiquette
• Excellent communication skills
• Highly organised
• Good time management skills
• Persuasiveness
• Self-motivated
• Ability to use initiative
• Good problem-solving skills
• Adaptability
• Tenacious
• Team player
• Professional and positive demeanour
• Highly organised

Job Location: Tygervalley, Western Cape
Required Education: Grade 12 or equivalent
Required languages:
Afrikaans
English

Required experience: Customer Service: 3 years
Call Centre Agent: 1 year

Application Questions

Are you in Tygervalley, Western Cape?
Have you completed the following level of education: High school or equivalent?
How many years of Customer Service experience do you have?
How many years of Call Centre Agent experience do you have?
Do you speak English?
Do you speak Afrikaans?