Customer Service Supervisor

Location: Paarden Eiland
Salary: R20k per month (medical and pension available after 3 month probation)

Requirements
Matric or equivalent
Relevant Technical Diploma would be an advantage
SAP proficiency an added advantage
Advanced computer literacy in MS Word, Excel and Powerpoint
2 – 3 years’ experience in a Managerial level in a technical environment, with strong administrative abilities.
Must have the ability to make presentations to management at monthly management meetings
regarding the technical investigation of customer complaints.
Must be able to compile professional reports, analyse data, highlight trends and be able to facilitate
corrective measures.
Must have a sound knowledge of ISO 9001 (Preference)

Duties:
Controls and coordinates customer quality related issues pertaining to the services function.
Ensures the effective addressing of customer complaints both technically and financially.
Ensures the effective closure of Customer complaints for ongoing/future customer relationships.
Negotiates service contracts with customers.
Manages and drives the service team to achieve high quality standards and operational goals.
Focuses on technical improvements and reducing costs in the operational processes
Ensures that staff is optimally trained, well informed of updates in the field and knowledgeable on the product offering of the Company
Acts as Technical Advisor to the respective services departments in South Africa to ensure a cohesive approach to quality service is in place .
Provides Management with effectively reporting, budgeting and forecasting of service facilities.
Ensures that safety and housekeeping standards are adhered to in work area.