Matric or an equivalent qualification
1- 2 years' experience in a call centre or client service environment
Medical aid administrative experience is essential
Excellent telephony and verbal communication skills
Excellent typing skills and proficient in MS Office

First call resolution for resolving member and service provider queries
Flexibility to be able to handle telephonic and/or written enquiries
Ensuring quality service, production, first call resolution and appropriate follow up to ensure resolution of queries which delivers effective individual contribution towards service level agreement compliance.
Client retention and goodwill by effectively resolving queries from members, employer groups, service providers and the Scheme
Understanding and effectively using the call centre telephony system and workflow management system