Requirements:

• Minimum 4 yrs. related work experience
• At least three years’ experience in a #desktop #support environment
• A+
• MCSE / MCITP
• VMware ESX / VDI experience advantageous
• MS Windows XP and Office experience
• Any experience in CISCO, Avaya, NICE and Radical would be an advantage.
• Must have own transport (will be required to travel in between sites in Cape Town)
• Call centre or similar large corporate enterprise
• Project experience- advantageous
• Experience in managing a team of Desktop Engineers/ Customer Support Engineers
• Willing and able to work on Standby (when required)

Job Description
The primary responsibility of Support Engineers is to provide a service to internal clients to ensure that the IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to end users by managing incidents to resolution. The Support Engineer focuses on first line support for standard and low complexity incidents, requests, problems and events.

In this position, you will be required to: 
1. Ensure that assigned infrastructure is configured, installed, tested and operational according to business requirements.
2. Identify the root cause of incidents, events and problems taking full ownership for managing the incident, event or problem to resolution.
3. Develop a workaround plan and ensure the implementation of a resolution and recovery.