The Data Analytics Manager will be responsible for ensuring the strategic objectives of Connect Analytics Division are consistent with the overall strategy of Connect and the Group and in line with market needs and requirements. He/she will also be responsible for setting up the Connect Analytics infrastructure such as Business Intelligence infrastructure, linking and manipulating distinctive data sets to discover new insights, delivering relevant information across different clients and departments and managing the day-to-day tactical operations of the analytics team.

• Evaluate client environments to determine what type of data analytics would be valuable to the different levels of operations.
• This person should be in a position to implement and support the software required to provide the data analytics
• Improve efficiency by providing management information, system improvements and standardised procedures.
• Provide guidance to top management, internally and externally, with regards to suitable data processing applications.
• Evaluate and recommends suitable hardware and software in conjunction with his/her specialties.

• Translates the value proposition for the client.
• Facilitate all communication regarding the client’s technical solution.
• Building a relationship with key client staff
• Is able to focus on and achieve standards of service, which meets the requirements of the client.
• Quickly and effectively solve client problems.
• Talks to clients to find out what they want and how satisfied they are with what they are getting
• Presents a positive approach to clients.
• Identifies client needs prior to client contact so that needs can be timeously met and professionally handled.
• Maintains, promotes and enforces adherence to quality requirements/specifications and standards continuously.
• Ability to negotiate with clients in the spirit of co-operation and collaboration
• Collaborating skills with rest of Connect and Partners to deliver
• Successful service delivery – through SLA achievement and high level of client satisfaction
• Promptly respond to clients’ queries and complaints.
• Manages client expectations

• Ensure profitability of overall analytics portfolio performance
• Effectively collect and align the client requirements to drive agreed targets and corporate objectives within the agreed budgets.
• Pro-actively support the qualification and align processes within the sales process.
• Qualify and align projects based on client or Connect’s strategy, Connect offerings and/or financial viability.
• Support sales targets to meet Connect’s objectives and plans.
• Manage the budget effectively
• Meet revenue targets set.

• Give honest and constructive feedback to other team members.
• Share expertise with others.
• Provides assistance, information, or other support to build and maintain relationships.
• Manage the team in terms of performance management.
• Pull in additional resources when needed e.g. specialist teams or people for specific issues / opportunities.
• Be able to grow and mentor resources
• Manage utilisation of resources
• Provide leadership, direction and drive to the team members regarding owned client’s solutions

• Degree in Statistics, Computer Science, Actuarial Science, Mathematics or related field
• Work experience in the financial services industry, especially insurance industry
• Strong BI/data analytics experience.
• Executive level management experience would be preferable
• Familiar with designing frameworks for reporting and analysis.
• Strong knowledge of SQL: e.g. MySQL or MSSQL or PL/SQL
• Experience with data mining and visualization tools
• Ability to work with both the technical and non-technical side of business