Data Operations Manger

A large corporate in the telecommunications industry is looking for a Data Operations Manager to join their team.
Purpose of the job:

Manage the internal and external movement of data within the organization. A high priority is to understand all the organisation’s data types so that strategic advice can be presented to the business to ensure business objectives are met.To provide technical data solutions to meet the business strategic objectives for all internal departments.
Key performance areas:
Manage and mentor the Operational Data Team
Mange the technical career path of direct reports
Manage and maintain the following key stakeholder relationships:
Contact Centre
Business Unit Managers
Dialler Managers
Distribution Operations team
Software Development team
Data Analytics team
DBA and Data Warehouse team
Business Data Management:
Managing Customer Data
Insuring Accuracy and Data Integrity
Lead Data:
Centralised Data Structure for the Optimal Management of the Lead Database ensuring constant enrichment of the data
Ensure the meeting of the Call Centre Objectives around the provision of quality Data sets for the Sales Campaigns
Ensure Compliance of campaigns’ dialling rule
Management of large data sources including Customer Behavioural, Credit, Contact and Demographic databases
Providing a technical solution so users can understand the data available for each campaign at any time
Providing a technical solution so users can select their own dataset which on approval will be sent to the user
Implement and maintain a reporting platform to monitor quantity and quality of campaign data
With the assistance of the Data Analytics team, use technical expertise to cull data through advanced computerized models; This technical process is heavily influenced by mathematics and advanced algorithms and is broken up into four general steps:
“Data Cleaning” roots out erroneous data (including DMA submissions);
“Initial Analysis” assesses the quality of the data
“Main Data Analysis” determines the meaning of the data
“Final Analysis” provides additional screening
Perform complex data analysis in support of ad-hoc and standing customer requests.
Defining and advising datasets for various Sales Campaigns eg. Utilise blending and optimisation techniques to ensure the provision of quality data to the Contact Centre
Documentation of requirements and solutions will be required for all new internal requirements
Meet SLA’s for external and internal data submission
Enforce data security and audit policies as required
Participate as an active member of the team responsible for the long-term plans and budgets, translating strategy into action for the company
Manage staff in the operational data department:
Assign, monitor and co-ordinate assignments and projects
Provide technical, procedural and policy guidance
Recruit staff for the relevant department
Evaluate Performance (conduct performance appraisals)
Career development of Direct Reports (counselling, coaching, identify KPA’s, career planning and goal setting)
Determine Training needs and identify suitable training courses for direct reports
Manage the Budget. Estimate the future personnel and equipment needs of the department
IT related Degree or Diploma is a pre-requisite
MSCA or MSCE (data) preferred
Minimum 5 years’ experience in a database or analytical environment
Current or previous Contact Centre experience is required
Current or previous leadership experience is essential
Other important skills and experience include:
Ability to work with big data
Ability to work under pressure and meet deadlines
Solid understanding of database design principlesExceptionally strong programming skills in SQL (preferably MS SQL)
Advanced Excel
MS SQL SSIS experience will be beneficial
Understanding of predictive analytics methods and software will be viewed favourably

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