(Day Shift) Outbound Collections Agent


Reporting to: Team Manager

Job Purpose: To negotiate with arrears account customers to maximise debt recovery and profitability

Location: Woodstock, Cape Town

KEY PERFORMANCE AREAS:

1. COLLECTIONS MANAGEMENT

Ensure that allocated collection target/s are achieved
Ensure that allocated productivity target/s are achieved
Use effective communication and negotiation to ensure successful commitments to pay (Promises to Pay)
Follow-up daily on progress of the PTP's and the respective statuses to optimise collections
Ensure full understanding of product/s working on


2. QUALITY MANAGEMENT

Understands, interprets and applies laws, rules, regulations, policies and/or procedures to collections process
Adhere to / utilize the collections call script/s
Ensure that all debtors information held on record is up to date and accurate Ensure that the accounts are properly maintained at all time on the collections system
Deals with people and/or debtors in a manner which shows empathy, tact, and professionalism


REQUIREMENTS:

Working experience within an outbound debt collections environment / outbound sales environment / outbound customer service environment
1 - 2 years Collections experience
2 years and above call centre experience would be advantageous
Credit and Criminal clear
Strong communication skills
Computer literate
Understanding / working knowledge of a collections system is advantageous


SKILLS:

Target driven
High level of integrity
Strong work ethic
Self-motivated
Able to work under pressure
Reliable
Time management
Able to work in a team


REMUNERATION STRUCTURE:

Basic Salary PLUS Uncapped Commission
Funeral Cover (at the full cost of the employer)
Life Cover (at the full cost of the employer)
Disability Cover (at the full cost of the employer)
Medical Cover (at the full cost of the employer, after successful completion of probation period)


WORKING HOURS:

DAY SHIFT

Monday - Friday: You are required to work an 8.25 hour shift day, currently scheduled between 07:30am until 15:45pm
Saturday: You will be required to work a maximum of 2 Saturdays per month, each Saturday from 08:00am until 14:00pm


PLEASE NOTE THAT SHOULD YOUR APPLICATION BE SUCCESSFUL, AND SHOULD WE MAKE YOU AN OFFER OF EMPLOYMENT:

The training period runs over a period of 11 days. The training is conducted during the day (Monday - Friday: 07h30 - 16h30). It is a compulsory that you are present for the entire duration (11 days) of the training period. If you are not able to be present for each day of the training period then we may be required to drop you off the training group and have you start around a more suitable date which would allow you to be present for the entire duration.

The successful completion of the full training period is compulsory. You will be required to complete online and/ hardcopy assessment tests related to each training intervention. You are required to successfully pass all online and/ hardcopy assessment tests prior to assuming collections duties within the workplace. Should you fail any of the requisite online and/ hardcopy manual assessments you will be allowed a maximum of an additional 2 attempts to rewrite such on a date agreed with Learning & Development. Where you, after the completion of the Training Period or the date agreed with Learning & Development as noted above, fails to meet the minimum pass rate of any of the online or hardcopy manually completed assessment tests, the employment contract may be terminated with notice through consultation between the parties.