Temp Position!!!! The Day Shift Team Manager will be responsible for the collections performance of the collectors against set collections and productivity targets as well as quality standards, act as the point of escalation for queries and complaints, will be responsible for ensuring understanding of the business and legislative requirements and will be responsible for full staff management and reporting.
Skills / Requirements:
• English language proficiency and one other South African language
• Previous exposure / experience in/to a Team Leader / management function in an external debt collections environment would be an advantage
• Credit and criminal clear
• Computer literate – minimum of intermediate level on Excel, Word, Outlook and Windows
• Explorer and a strong/advanced understanding of Excalibur operations
• Ability to negotiate effectively
• Target driven
• Ability to listen actively and provide feedback
• Able to manage conflict
• A pro-active team player – works well in a team and contributes to the team success
• Coach and mentor for direct reports for improved performance
• Strong organization and planning skills.
• Ability to work independently.
• Strong financial skills
• Strong people management skills
• Strong Leadership skills
• Excellent coaching, communication and support skills
• Ability to multi-task, work well under pressure and use own initiative
How do I apply or refer candidates?