Debt Administrator / Debt Reviewer

Educational Requirements:
Matric

Experience Requirements:
Must have at least 2 – 5 Years’ experience in Debt collection, Debt Review or Legal Administration
Must be computer literate in Word, Excel and Outlook
Must have excellent knowledge of Excel
Must be well spoken and able to communicate in English & Afrikaans and a third official language
Must have excellent telephone etiquette
Own Transport

Responsibilities:
Explain administration process to new clients. Client to confirm that he/she fully understands the process and possible implications
Gathering of necessary information and documentation of client required for the administration registration
Loading and registering of client information on SoftAdmin system
Responsible for timeous correspondence and general administration
Address and resolve telephonic queries from clients, creditors, payrolls, sheriff office and other relevant parties
Preparation of documentation for new applications, and add-on’s to be mailed
Outstanding balances
Phoning of clients to remind of court date and attendance
Cancellation of administration orders
Administration of back payments
Preparing and printing of court documentation
Completing and updating of list of successful administration cases
Preparing and sending documentation to the Sheriff
Phoning and follow-up on prospective new clients
Forwarding documentation for filing
Administration and processing of Settlements
Follow-up on no-payment clients & outstanding payment list
Cancellation of administration orders
Administration and processing of Opposing Affidavits
Administration of sheriff documentation
Posting of Court applications to creditors – weekly registered mail process
Administration of Addition Requests
Application of Certificate for client paid-up debt
Mailing of Notice 47 Document
Answering phones, taking messages and resolving queries
Assist with filing, faxing and photocopying
Assist with identifying and solving problems with photocopier, fax machine and other office equipment
Ensure work area is clean, neat and safe at all times
Clients are welcomed and assisted as soon as possible at all times
Queries accurately addressed or referred and feedback provided to appropriate parties
Confidentiality of client information respected and maintained
Ensure general safety at work area at all times
Participate and assist with the normal health and safety policy and procedure and any additional requirements as stipulated by the Health and Safety Representative
Image and standard are maintained at all times

Additional information:
Salary R6300 per month with a uniform allowance of R1425.00 per annum

Location: Johannesburg – Kempton Park