Our client, one of the world's largest outsourcing and technology services specialist for governments and diplomatic missions worldwide. They manage visa and passport issuance-related administrative and non-discretionary tasks for its client governments.

They are looking for a German Speaking Deputy Manager : Operations to join their Visa Application Center in Botswana and Namibia.

Purpose of the role:
To manage end to end operations of the VAC whilst ensuring quality and cost saving, ensure compliance to the set processes, and manage people to bring the best efficiency out of them.
To ensure implementation of new process roll outs or changes.

Qualification & Experience:
Speak German at least on level B2
Have more than 3 years of work experience coordinating VISA applications
Minimum: Pursuing Graduation ( Minimum 12 years of Formal Education)
Additional: Graduate or global equivalent
Basic Knowledge of Computer skills
Proficiency in MS office & good typing speed
Adaptability and presence of mind to handle customer queries and complaints
Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness