Cape Herb and Spice has grown from entrepreneurial roots into a global player, employing over 500 people and operating over 3 sites in Cape Town. Centered around innovation and quality, Cape Herb and Spice gives any candidate a great opportunity to gain extensive experience and build an exciting career.

Key responsibilities:
• To provide 1st & 2nd line support to end-users, locally and remotely, with escalation if required
• Standard troubleshooting required to resolve incidents as reported, covering hardware and software across the network, including MFP’s, Printers, Desktops, Laptops, Peripherals and some mobile devices
• Provide end-user support on workstation and printer usage, with necessary training
• Basic networking knowledge with understanding of network cabling, installation, testing & troubleshooting
• Requests/Incidents to be logged/recorded, with detail on resolution. Knowledge database to be created and kept up to date
• Creating of user accounts, with necessary access and authorisation (Active Directory)
• Branch office site support may be required, when & if necessary (travel required) *
• Configure & setup of workstations, MFP’s and mobile devices where necessary
• PC builds, repairs, upgrades (Operating System, Microsoft Office, AV and other standard software)
• Microsoft Server 2012 R2 knowledge for minimal server access to assist with support functions (RDS, Print server, AD)
• Ensure daily & monthly backup HDD’’s are in place
• Log support requests with third party vendors (escalation) and manage/follow up
• Be available and involved in any IT-related projects that may require after hours and weekend availability
• Additional ad-hoc tasks as reasonably required

Additional (job growth) responsibilities:
• Afterhours standby may be required from time to time for support (non-project related) *
• Admin functions:
• Monthly reports as required
• Vendor liaison – Request quotes for new hardware, software and repairs

Qualifications and experience:
• Basic PC Engineering (A+ & N+ or similar) (MCSE & and ITIL background will be advantageous)
• Minimum of 2 years’ desktop support experience, preferably in a corporate environment
• Exposure to MS Server environment
• Familiar with Windows 7, Windows 8.1, Windows 10, Office 2013, Office 2016, Office 365
• Must have own reliable transport with a valid driver’s license for remote sites support within a 30km radius *

Personal Attributes required:
• Able to problem-solve, with strong technical trouble-shooting skills
• Should be able to work well under pressure and meet SLA’s
• Good communication skills across all levels
• Time-management and able to prioritise tasks according to urgency level
• Quick thinker, proactive, self-driven, self-learning and result orientated
• Able to work alone, as well as within a team
• Able to identify areas of improvement
• Good administrative and organisational abilities
• Able to follow through on instructions
• Methodical, clean and neat worker with good work ethics

Please note that only shortlisted candidates will be contacted.