Established over 100 years ago, The Lion Match Company (Pty) Ltd has developed some of South Africa’s favourite home-care and lifestyle brands. From our iconic and nationally cherished Lion Safety Matches through to our growing range of personal grooming products, coupled with our leading home and personal-care capabilities, we have succeeded in assembling an impressive array of brand names and products.

MINIMUM QUALIFICATIONS:
Travel Industry work Experience: Minimum 5 years
Diploma/Degree in Travel & Tourism
Or
Travel Industry Work Experience: Minimum 5 years

CORE COMPETENCIES:
Proven sales ability - Sales Driven
Expert level of understanding of Africa as a whole
Confidently consult on and sell specific Africa Destinations & its Regions
Extensive Product Knowledge and excellent logistical expertise
Extensive Personal and Educational travel within Africa
Able to build original, logistically sound and complex Products/Packages and their day to day itineraries

GENERAL COMPETENCIES:
To work independently, using discretion and good judgment
To manage multiple tasks and changing priorities
To maintain a work volume and quality consistent with Lion Match standards
To work in a team environment, supporting management and staff, as well as following company policies
Provide feedback and assisting with special projects when necessary

DUTIES AND RESPONSIBILITIES:
Deal with all travel related enquires via telephone, the internet, Skype and email.
Have experienced insight into the client's needs, and be able to expertly match the correct Product/ Package with the client.
To build customized Products/Packages for the client including but not limited to air, travel, hotel, transfers, lodges, safari tours and car rentals, and follow up with the client when necessary to secure the sale.
It is a Destination Specialist's duty to maintain and promote professional and courteous client relations by being prompt and accurate in their communications.
Demonstrate professional customer service skills.
To follow up with clients on completion of their trip for feedback on the experience.
Respond to incoming enquiries immediately with a quick first response - more detailed correspondence within a 12 hour window and no longer than 24 hours of client's initial contact.
It is a Destination Specialist's duty to remain informed of all industry rules, processes and regulations, including having a thorough understanding of the Standard Tour Operator rates and contracts.
To have a deep understanding of all standard tour operator procedures, profit margins, hidden costs, currency conversions, payments, pricing, invoicing etc.
Know and properly use airline terminology, codes, fare basis, aviation rules and tariffs, resource guides, books and industry contacts.
Answer the after hours / emergency phone for a week on a rotational basis to attend to clients currently travelling with Lion Match.
Build original, logistically sound and complex Packages and their day to day itineraries
Train and provide general guidance to Junior Staff
Maintain excellent business to business relationships
Deal with complex problems or complaints from suppliers or clients that may arise
Main focus on the luxury market and groups

With our continued effort in research and development, we perpetually strive to improve our product formulations and technology to ensure that products are reliable and set at an optimum level of performance. This dedication has been the cornerstone of retaining our exceptional household status of product excellence.