Digital Account Manager
A large certified Google partner company is looking for a Digital Account Manager to join their dynamic team of experts. So, if you’re located in the urban jungle of Gauteng, passionate about marketing and all things digital, play well with others, and have a brilliant sense of humour… then we’re a match made in heaven.

Position available from January 2018.
Your proven performance should include (requirements):
· 3-5 years’ experience as a Digital Account Manager / Sales Representative in the Digital Marketing Industry.
· Experience in project management preferred.
· Excellent networking skills.
· Strong understanding of sales processes.
· Strong planning & negotiation skills with a sound understanding of financial bottom line implications of sales & marketing decisions.
· Successful front-line negotiation experience & problem-solving skills
· Demonstrate great presentation skills.
· Attention to detail.
· Self-starter.
· Dynamic go-getter who can adapt to any situation.
· Task-, deadline- & goal-driven.
· Stamina to work in a fast-paced environment.

In your cover letter, please include an explanation as to why your experience is specifically relevant to this role. We want to see your personal style – what makes you tick, and why you think your next opportunity is here with us.
Roles and responsibilities:
· The AM is the main point of contact between the Company and the client. This is to facilitate communication and minimise misunderstandings. While communicating with the client, whether by telephone call, email or any other form of communication, the AM represents the Company; when at the Company, the AM represents the client.
· The AM will be expected to achieve sales targets as set by the Company.
· The AM will be expected to achieve up-sales targets as set by the Company.
· The AM will be expected to avert client cancellations and should, therefore, make the necessary efforts to prevent the clients from cancelling their contracts with the Company.
· In the unlikely event of a client cancellation, the Company’s management expects a detailed report on every cancellation, explaining why the cancellation happened and what steps were taken to prevent said cancellation.
· The AM will be expected to source referrals from existing relationships with clients on an ongoing basis.
· The AM will be expected to source new client prospects each week.
· The AM will be expected to identify clients to target for up-sales opportunities every month.
· The AM will be expected to secure testimonials and Google Comments from clients on an ongoing basis.
· The AM should proactively connect and communicate with clients. The goals of meetings are to discuss what has been achieved on the client’s campaign and what future strategies could be implemented to achieve improved results. During meetings with clients, opportunities for up-sales need to be actively sought.
· All the AM’s clients should be known to him/her and their current business needs should be understood. Every client should be reassessed on a regular basis to re-examine if their sold solution is still affective to the achievement of the client’s expectations.
· All clients in the AM’s portfolio need to be examined on an on-going basis. Potential problem clients need to be identified and problems resolved proactively. Where the accounts are performing well, the AM needs to target the client in order to offer them a larger solution. All clients should be in a constant upward curve.
· Signed contracts and extra materials need to be delivered to the relevant administrative person(s) and captured on whichever system the Company uses.
· The AM needs to ensure that the previously mentioned system accounts and information are kept up to date at all times.
· The AM will be expected to interact with the client and the internal team members working on the client’s campaign to ensure that the client will receive the optimal service solution by communicating the client’s needs to the said team members.
· The AM will be expected to follow up on outstanding payments from clients on a monthly basis, as communicated from the finance department.
· The AM will be expected to assist the finance department with regards to minimising payment write-offs from clients.
· The AM will be expected to achieve meeting quotas with clients, as stipulated by the Company, and establish good working relations with their client base.
· The AM needs to make use and have a good understanding of Google Analytics, Google AdWords and all Google related tools.
· The AM is accountable for managing his/her time effectively and should be able to, at all times, give an account of his/her whereabouts. Every appointment needs to be listed with physical addresses on Google Calendar. The AM needs to ensure that their Google Calendar is kept up to date at all times.
· The AM will be expected to send weekly reports to management and team leaders.
· The AM needs to ensure that the lead tracking system is kept up to date at all times.
· The AM needs to ensure that the AM Performance Sheet is kept up to date at all times.
· The AM will be expected to record, email and keep record of all client and sales meeting notes via the set procedures from management.
· The AM will be expected to implement client meeting checklists, as provided by management.
· The AM will be expected to work as part of a team and share any proven methodologies and tools which may be to the benefit of team members.
· The AM needs to take advantage of methods and opportunities to improve their knowledge base of the industry on an ongoing basis.
· The AM will be expected to write and pass certain Google Exams and keep their Google certifications up to date.
· The AM may be expected to research and present training opportunities to team members from time to time, as requested by the Company.
· The AM is expected to address and follow up on all client complaints. Complaints should always be addressed immediately and handled as a top priority.
· The AM will be expected to keep a calendar of their clients’ birthdays and use the occasion to build relationships by sending gifts and congratulations. Client loyalty is critical to the success of the Company.
· The AM will be expected to attend a weekly team meeting, as well as ad-hoc company events.
· The AM will be expected to attend regular internal sales meetings, account management meetings and training.
Salary (including benefits):
• Salary: R30 000 (depending on experience)
• Petrol: R3 000 p/m
• Laptop
• Cell Phone: R1500 p/m
• Commission structure