Digital Account Manager, Johannesburg - Ref: 1064318

Our client is one of the fastest growing, integrated digital communication agencies in South Africa providing innovation, smart creativity and sound strategies founded on deep insights. Their breakthrough solutions ensure that their clients’ brands dominate the online, offline and social space. They strive for excellence and their power team consisting of experts in their respective fields ranging from writers, to design, development, Public Relations, social media as well as SEO and PPC share their values and vision to be the largest independent digital agency in southern Africa.
They live and breathe all things digital. Their reason for getting up in the morning (and sometimes staying up very late at night) is to nurture long-term relationships between people and their clients’ brands.
They work with some of the world’s best brands to develop digital strategies and design digital products including websites, social media, online campaigns, games, apps and breakthrough content. Clients include Tiger Brands, Whirlpool, Unilever, Snowflake, Staedtler and Mitsubishi Motors to name but a few.
They are currently sourcing a Digital Account Manager with digital agency experience to work on multiple accounts and be responsible for managing numerous multi-disciplined digital projects, accountable for client liaison, maintaining relationships with the client, campaign development and management. Project management of client accounts and all facets of client service and the delivery of agency services in an exceptional manner.

Position details:

Type: Permanent
Reports to: Client Service Director.

Job description / core competencies:

• Build, strengthen and manage relationships with clients and ensure the agency is their trusted source of digital advice.
• Own the delivery and quality of digital projects for clients based on deep technical understanding of the digital landscape, trends and opportunities.
• Quote, bill and achieve all campaigns within client budgets.
• Oversee creative delivery.
• Understand and interpret clients’ business and requirements.
• Identify ways of driving more revenue and sell our full range of digital services to clients.
• Develop a thorough understanding of the client brand’s intergrated digital marketing communication needs within the business and the competitive landscape.
• Prepare briefs, present creative concepts, identify channel opportunities and strategies, report against agreed KPIs to ensure clients see the value in all we do for them.
• Assist with the setting of client KPIs and managing the delivery and reporting of these.
• Identify any potential client issues and resolve and escalate as appropriate.
• Present competitive analysis and monthly reports, sign-off monthly and post-campaign analysis, review and analyse digital activities and opportunities.
• Attend client and partner agency meetings taking a key role in driving the digital agenda.
• Develop an in-depth understanding of our business philosophy and ensure its upheld at all times.
• Generate powerful insights linked to focussed integrated digital strategies, with clear objectives and KPIs.
• Collaborate with internal teams to ensure that we are delivering exceptional digital solutions for all clients.
• Ensure a thorough understanding and application of all agency tools, templates and processes.
• Prepare budget recons for presentation to the finance team and manage project costings within these.
• Present monthly feedback on key learnings/campaigns to MD and HODs.

Country: South Africa
Location: Johannesburg

Job Qualifications, Skills & Experience:
• Must have thorough understanding of the digital landscape, industry tools and digital opportunities and trend (digital agency experience).
• Three years digital agency experience with a minimum of one year as an Account Manager is absolutely essential.
• Comprehensive understanding of online, including social media, content marketing, search marketing, digital media, website/ UX, CRM and emerging technologies is essential.
• Ability to manage and effectively deliver on multiple campaigns/projects with fast turnarounds.
• Great interpersonal skills.
• Excellent admin and project planning skills.
• Brilliant multitasker.
• Good presentation skills.
• Exceptional attention to detail.
• Excellent communication skills.
• Proficient in Excel, Word and PowerPoint.
• Ability to review campaign results and identify opportunities for improvement.
• A self-motivated go-getter who always strives to deliver the best possible results.
• Have great work ethic and be prepared to go the extra mile.
• Confident with a drive to succeed.
• Ability to work under intense pressure.
• Post-matric diploma, degree, qualification in marketing communications.
• Own transport and driver’s license.

Company Description:

Our client is one of the fastest growing, integrated digital communication agencies in South Africa providing innovation, smart creativity and sound strategies founded on deep insights. Their breakthrough solutions ensure that their clients’ brands dominate the online, offline and social space. They strive for excellence and their power team consisting of experts in their respective fields ranging from writers, to design, development, Public Relations, social media as well as SEO and PPC share their values and vision to be the largest independent digital agency in southern Africa.
They live and breathe all things digital. Their reason for getting up in the morning (and sometimes staying up very late at night) is to nurture long-term relationships between people and their clients’ brands.
They work with some of the world’s best brands to develop digital strategies and design digital products including websites, social media, online campaigns, games, apps and breakthrough content. Clients include Tiger Brands, Whirlpool, Unilever, Snowflake, Staedtler and Mitsubishi Motors to name but a few.