One of South Africa’s leading companies in the Media and Entertainment space is on the lookout for a talented and dynamic Digital Media Training Representative.

• Represent Customer Care training interests for DDM products in all company training forums
• Build constructive relationships with training function in SA and Africa
• Seek inputs from Customer Experience Manager and Product Care Specialists on learning and development (L&D) needs of support staff
• Present DDM Customer Care training needs to planning function of Partners Learning and Development team
• Facilitate training sessions on DDM products and Customer Care practices
• Promote and administer learning through gamification
• Equip customer care staff with knowledge, practical skills and motivation to carry out their work
• Measure effectiveness of L&D initiatives

• Matric and Bachelor’s degree or 3 year Diploma in any stream
• Minimum three (3) years of experience in independently planning and executing learning and development activities

• User experience and understanding of Digital Media products and services
• Experience of tools and techniques for effective learning and development
• Certifications / rewards in the field of Learning and Development
• Association with the forums and communities related to learning and development

• Excellent training and coaching skills
• Adapt communication content based on audience background to engage effectively
• Handle complex on-the-spot questions
• Be comfortable in working with people from diverse cultures and geographies
• Motivate staff to continuously learn and develop

• Excellent Communication and Presentation abilities to keep participants interested
• Facilitation and Coordination
• Teamwork
• Diplomacy / tact
• Interpersonal skills
• Relationship building
• Information sharing