KEY OUTPUTS:? Calm and professional interaction with both suppliers and travel planners, telephonically & via email? Creative and out of the box planning and designing of itineraries? Handling reservation requests either email or telephonic? Processing of reservations from quote to finalising, including reservations, invoicing and travel documents? Professional servicing of our dynamic direct guests? Proactive selling of our products and services ensuring the best possible safari for the guest? Saturday duty and cell phone duty on a rotation basis? Public holiday duty and cell phone duty on a rotation basis? Working hours – shift work required (07:00 – 15:30 & 09:30 – 18:00) on rotation basis? Backup for colleagues when they are away from the office? Expanding product knowledge through attending training sessions? An independent, curious and “can do it” nature? Upholding the cornerstones of the company... Care of the people, Care of land, Care of the wildlifeKNOWLEDGE REQUIRED:? A good knowledge on any of the destinations that company promote – Tanzania, Kenya, Zanzibar, Zambia, South Africa, Botswana, Zimbabwe, Namibia, Mozambique, Rwanda, Uganda, Seychelles? A good knowledge on FIT and Groups policies and procedures? A good knowledge of company Safari Offers? Communication skills and a good command of the English language? Tourplan reservations system2SKILLS REQUIRED:? Time & desk management? Computer aptitude? Understanding of travel industry? Attention to detail? Elaborating in writing explanations or descriptions? Exceptionally customer focused? Creativeness, flexibility, high energy and patience? Saturday duty and cell phone duty on a rotation basis? Public holiday duty and cell phone duty on a rotation basis? Working hours – shift work required (07:00 – 15:30 & 09:30 – 18:00) on rotation basis? An independent, curious and “can do it” nature? A good knowledge on any of the destinations that companypromote – Tanzania, Kenya, Zanzibar, Zambia, South Africa, Botswana, Zimbabwe, Namibia, Mozambique, Rwanda, Uganda, Seychelles? Tourplan reservations system? Creativeness, flexibility, high energy and patience? Must have at least 2 years reservation experience preferably in a tour operating environment, no hotel, car rental reservationsEXPERIENCE REQUIRED:? Must have at least 2 years reservation experience preferably in a tour operating environment