Our client, a leading South African online retailer, is looking for a highly talented Distribution Planner (Inbound Division Lead) to join our team in Cape Town.

You will be responsible for managing a team of approximately 5 inbound assistants. Previous Inbound logistics or process improvement experience is a plus. Relevant undergraduate degree in Logistics/ Supply Chain/ Engineering is required.

The position reports to the Head of Inbound Operations and you will have a small team of inbound assistants reporting to you.

Your responsibilities will include:   

Deliver world-class customer experience:

-       Ensuring customer order dates are met through rigorous management of our supplier delivery times and order fulfilment

-       Ensuring customers are updated on late delivery timeously

-       Root cause analysis of customer service failings within category to drive process improvement

-       Defining and managing clear standard operating procedures across the team

Work with your team/across departments to reduce delivery lead times:

-       Manage suppliers against clear delivery SLAs and work to reducing through supplier compliance & root cause analysis of delays

-       Work with Retail team to ensure delivery performance is in line with agreed delivery SLAs for suppliers

-       Ensure buying disciplines and effective order management are being adhered to within category

-       Managing the status of shipments in order to ensure smooth transition into warehouses

-       Reconciling all receiving discrepancies with Warehouse, Suppliers and internal Accounts Payable team (incl. facilitating feedback to continuous improve process)

-       Manage the inbound team for your category including the personal relations, individual performance, deadlines and expectations

Attributes:

• Analytical, strong process improvement approach and structured thinking
• Solutions-oriented, can-do attitude, self-motivated     
• Ability to motivate, manage, discipline and develop team members
• Strong prioritization, time management and project management skills

Qualifications:

• 4+ years process improvement / engineering / logistics experience
• Proven track record of managing teams
• Bachelor’s degree required

If you are a match for this position, please REPLY with your CV (updated & detailed) and your current CTC salary per month to   ****@*****.***