Our Client, with offices located in Claremont, currently has fantastic positions open for a Dutch- speaking customer service agents to provide excellent customer services to their international client-base. If you are fluent in Dutch and English, have experience using your Dutch communication skills within a contact centre and wish to broaden your horizons in a dynamic company, then this is the perfect opportunity for you.

Entry requirements:
• Fluent in Dutch and English (verbal and written skills)
• 1 – 2 years’ customer service experience within a call-centre ideally
• Matric/ equivalent educational background
• Must be customer-focused with excellent communication skills
• Ability to work 40 hours per week on a flexible shift roster

Main duties will include, but are not limited to:
• Providing customer services to a global market in Dutch and English
• Communicating with customers to ensure understanding of products/ services
• Trouble-shooting customer queries telephonically
• Advising of the best solution in resolving customer complaints
• Must be able to work under pressure and in an ever-changing working environment
• Submission of regular stats, weekly and monthly reports to the Team Leader
• Working towards team-based customer service KPIs

Why should you apply?
• Awesome working hours (operational times from 6am to 8pm), no night shifts and no weekends!
• Stable, permanent employment
• Lucrative Incentive structure

Salary: R18 000 per month.