Our client, based in Midrand, is looking to employ an experienced Key Accounts Consultant to maintain and grow the client base through promoting and selling the full product range. It is important that the candidate understand that they represent the client in all customer dealings and that they are the key stake holder and main contact person for this customer into the company.

Qualifications and Experience

• Matric/higher education
• Minimum of 2 years’ experience in a sales environment in a professional organization
• Exceptional customer service experience
• Computer Literate

Competencies

• Strong sales ability
• Not afraid to cold call customers and sell up
• Strong customer relationships
• Good communication & Listening Skills
• Telephone Etiquette
• Ability to work under pressure
• Well-disciplined individual

Personal Attributes

• Disciplined
• Commitment to Quality
• Ability to problem solve, yet understand when it is important to highlight a problem to management
• Effective communicator
• Speed and agility
• Teamwork
• Uncompromising Integrity
• Passion for customers

Roles & Responsibilities

• Maintain and develop relationships with existing customers
• Identify new markets, business opportunities, grow and service existing customers
• Identify clients markets and design a sales strategy to fit each clients’ requirements, while advising clients on forthcoming product developments and discussing special promotions
• Gather market and customer information and provide feedback on future buying trends.
• Represent company at trade exhibitions, events and demonstrations.
• Understand and successfully complete the sales cycle to meet monthly targets.
• Provide customer with necessary product support and maintain the relationship between the customer and the service department.
• Follow-up with work in progress to ensure customer satisfaction and prompt delivery of goods. Identifying new markets, business opportunities, grow and service existing customers
• Identify clients markets and design a sales strategy to fit each clients’ requirements
• Maintain and develop relationships with existing customers
• Make accurate, rapid cost calculations, and providing customers with quotations
• Gather market and customer information and providing feedback on future buying trends
• Attend product training programmes and study and know the relevant product range.
• Escalate problematic issues to the Sales or Product Managers timeously
• Inform the database of new content uploaded on the intranet where relevant
• Manage Database of Credit availability and highlight problems to the accounts department
• Assist with other job related duties as and when required
• Upkeep of general database
• General update and maintenance of all admin and filing
• Achievement of sales objectives and target with agreed GP & Margins
• Assistance with payment collections
• Target, GP and Customer Breadth targets to be sent out monthly and will need to be achieved
• Achieve exceptional ratings in client services
• Sell key components as required by management or PM
• Complete all allocated training
• Review your own sales performance, aiming to meet or exceed targets given
• Drive sales of all products by developing, identifying and securing all relevant sale opportunities

Relationships

• Retail Sales Manager and National Sales Manager
• Product Managers
• Sales Administration
• Services department
• Marketing department
• New and existing customers
• Vendors

Ref: JHB000176/CH