RESPONSIBILITIES:

Undertaking servicing of equipment as per Company standards and procedures, on time, on or off site.
Be responsible for installation, commissioning, developing solutions, fault finding, repairs and maintenance of all company products and promote said products.
Explore business development and every possible opportunity.
Ensure fulfilment of service visits as per service agreements.
Ensure documentation of every visit and minute all observations and commitments with the customer.
Resolve customer complaints in the shortest time possible.
Communication of problems observed to the respective managers for preventative/remedial actions.
Proactively recommend to customers on timely purchasing of spares.
Concerted effort to advise customers for service agreements.
Enhance technical abilities and competencies with every service experience and company resources available.

REQUIREMENTS:

Millwright Qualification

Process control instrumentation, understanding of software, programmes and industrial networking experience and knowledge will be an advantage.

Minimum 5 years’ experience in rotating equipment, heat exchangers, decanters, high speed separators and associated equipment.

Good commercial knowledge.
Numerical skills, mastering Excel and Database Management.
Good communication & negotiation skills. Express verbal and written ideas effectively to all levels of people.
Be able to travel and visit customers in the South &Sub- Saharan region on a continuous basis.
Customer service oriented

SOME OF YOUR COMPETENCIES:

Team player
Good communication and presentation skills.
Able to develop and maintain strong relationships with internal teams and external customers.
Must be highly organised and be able to plan in detail.
Should be prompt in action to identify and resolve problems at site.
Have the flexibility to work long and extended hours when required.
Travel both locally and internationally.
Self-reliant.
Ability to work under pressure.
Cross cultural awareness