Duties & Responsibilities
Gives advice to customers over the phone regarding product specification, product portfolio, Service Partners, and standard service products (i.e., chargeable Services, warranty extensions, etc.)
- Provides independent commissioning, maintenance, and repair of solar and battery inverters as well as medium voltage stations (TCS, MVPS, MVS) for large scale PV power plants.
- Supports customers and/or installers remotely and on-site, so that issues relating to single and three phase inverters for large/medium scale PV power plants can be resolved.
- Upload data to the FMS and analyses to determine cause of failure (Utility)
- Commissioning, troubleshooting, repairs and data analysis for residential, industrial & commercial PV plants.
- Handles spare parts for changing out the individual inverter components and organizes the related logistics.
- Records all issues in Sales Force/Service documentation using multiple electronic reporting platforms and provides regular reporting to the Service Director and to the HQ Service division.
- Final clarification and documentation of customer enquiries regarding missing, incomplete and/or open deliveries, returns, complaints and unannounced returns according to the general instructions with extended scope.
- Manages HSE requirements for customer site visits/repairs/commissioning (risk assessments and method statements)
- Reports health & safety issues detected during a site visit.
- Informal training of our customers on-site technical personnel and Service employees
- Assist with design and testing for modifications/retro fits on customer sites.
- Carries out any reasonable request for any person in the management team.
- Participates in an inventory check in line with the company's stock take protocol.
- Manages stock between main HUB and vehicle stock