FIELD SERVICE TECHNICIANS
JHB
R 13 500

• Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.
• First time fix rate and recall rate under the stipulated requirements.
• Maintain customer relationship.
• Be productive based on the calls allocated to them.
• Ensure that they comply with all Quality Management System (QMS) procedures provided by the Field Service Managers (FSM).
• Maintain and manage sufficient boot stock.
• Complete administration within time frames as per policies.
• Action and close new calls within customer Service Level Agreements and Mean Time to Respond / Mean Time to Complete.
• Technical support, maintenance, trouble shooting on retail machines and Automated Teller Machines (ATMs).
• Complete own training and development objectives as per agreed timelines in the personal development plan.
• Ensure that all policies and procedures are followed according to the company requirement.

Qualifications
• Matric or other equivalent qualification preferable
• A+, N+, Nedbank BR and IMAC Qualification
• 2 years experience in maintaining equipment in an IT environment
• 2 years Desktop Experience, POS/Electro-Mechanical Skills/Person which was in a Technical High School experience will be an advantage.
• Own vehicle ad a valid driver's license.