Education and Qualification Requirements

Minimum Requirement
• Matric
• A+, N+
• Associate’s Diploma from a technical institution plus prior field support experience.

Maximum Requirement
• Microsoft Windows/Office Suite Applications (Word, Excel, Access, etc.)?A+, N+ MCSE will be an advantage?
• Usage of customed developed or packaged field support software and hardware
• Fully conversant with Microsoft/Apple operating systems
• Understanding of Mobile Data and its components, including GSM/GPRS/3G/LTE, will be an advantage?
• Knowledge of Data Networks and its connectivity (lans/wans/tcp/ip etc) will be an advantage

Overview of the Role
To render support in the mobile data arena in an efficient, effective and professional manner. To conduct extensive trouble-shooting associated with escalated technical queries around these interfaces, devices and technologies.
• Key responsibilities include the following:
• Providing onsite technical support with analyzing problem areas associated with Data services and Converged Services as directed by Operational Management.
• Providing onsite installation services as required per contract requirements.
• Usage of tools developed to support installation and site troubleshooting analysis.
• Support on mobile and smart phone devices
• Provide Technical report on completion of call out.
• Work with the Tier 3 and Tier 4 teams on any positively triaged issues which need remediation.?
Working Conditions/Physical Requirements
• The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the responsibilities of this job, the employee is regularly required to sit; frequently required to use hands to finger, handle or feel and talk or hear. The employee must be able lift and handle equipment. Specific vision abilities required by this job include ability to focus. Computer use is required on a daily basis.