Duties Include:

Logging of incidents and service requests
1st line technical remote support
Call queues (telephony, email, self-service and referred walk-ins),
Follow-up with resolver group and clients
SLA adherence

Requirements:
Matric or Grade 12 Essential
Excellent Communication and Interpersonal skills
Customer Driven
Must have strong attention to detail
Must be able to work independently and with a team
Must be able to cope under pressure
Must be punctual, disciplined and dedicated to effectively execute job requirements keeping in mind INTERNAL and EXTERNAL HR and IT policies in place
Proficient in Windows 7 and MS-Office suite
A+ or N+ / MCSE or studying towards an IT Qualification would be beneficial.
ITIL Awareness an advantage