Job Purpose:

To register new claims and to obtain information from insured or designated persons for purpose of submitting claims to insurance company for settlement

Job Outputs:

•Receive claim notifications from members and provide adequate support
•Review insurance policy to determine coverage of the incident and refer to relevant person
•Capture claim information
•Explain claims process to the members and obtain supporting documents
•Submit claims to the insurer for settlement and/or for further investigation
•Liaise with member regarding Insurance Assist and other possible claims
•Organise towing and emergency support where applicable

Qualifications:

•Grade 12
•30 FAIS credits is an advantage
•Regulatory exam is an advantage

Experience:

•6-12 months Contact Centre experience
•6 months Short Term Insurance and Claims experience is an advantage
•Multilingual, including English

Knowledge and Skills:

•Computer literate (MS office including Outlook) Excellent telephone etiquette
•Empathetic
•Ability to cope under pressure
•Problem solving skills