My client is looking for a self-motivated French speaking call centre agent to join their young dynamic Team. My client requires a candidate who is confident in their ability to activate and promote company products to existing and new customers.
Please note: Own transport is a must as you will be required to work shifts.

Key Areas of Responsibility:

To provide customer support for incoming queries from clients, live chat and tickets (emails) in support language being French and English
To ensure outbound sales targets are consistently achieved
Maintain an acceptable ratio of daily, weekly and monthly handled cases, initiating follow up as needed
Identifying, researching and resolving customer issues and processing all customer inquiries/queries in a professional, accurate, courteous and timely manner by phone, chat and email
Continuously monitor online client accounts
Regular chat, email and telephonic contact to all online users
Update client accounts & perform regular checks on client accounts on internal systems
On-going online system checks to ensure systems are in proper working order
Achieve quality and efficiency improvements by enhancing the consistency of the customer experience
Proactively develop customer relationships by maintaining contact at an appropriate level
Feedback recurring customer issues to Team Leader where applicable
Making outgoing calls and execute outbound campaigns to identified customers
Offer customers new promotions

Skills and Attributes:

Must have at least 6 months’ experience in a customer service role, ideally in a Call Centre environment and dealing with high value customers
Experience in using Microsoft Word, Excel and the Internet
Excellent verbal and written communication skills in English and French
Excellent interpersonal skills, with the ability to deal effectively and professionally with difficult customers
Results drive and passionate about attaining targets.

Qualifications:
Grade 12 (Diploma/Degree advantageous)