Job duties
• Administer all operations of front desk operations such as concierge service and guest relations.
• Maintain records of room inventory for facility and ensure optimal level of customer satisfaction.
• Monitor all activities of front desk on everyday basis and ensure compliance to all policies and procedures to maintain exceptional quality of services.
• Hire and train new front desk associates in all hotel policies and procedures and everyday activities.
• Maintain records of all data and forecasts arrival and departure of guests on an everyday basis and ensure an effective night team to ensure smooth operations.
• Analyse all guest complaints and requests and ensure timely resolution for all.
• Supervise working of all team members and ensure achievement of all front office objectives according to quality standards.
• Monitor work of housekeeping staff and ensure efficient maintenance of all rooms according to hotel standard.
• Making staff rosters.
• Evaluates the job performance if each front office employee.
• Maintains working relationships and communicates with all departments.
• Maintains master key control.
• Verifies that accurate room status information is maintained and properly communicated.
• Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
• Works within the allocated budget for the front office.
• Checks cashiers in and out and verifies banks and deposits at the end of each shift.
• Enforces all cash-handling, check-cashing, and credit policies.
• Conducts regularly scheduled meetings of front office personnel.
• Maximize room revenue and occupancy by reviewing status daily. Analyse rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily. I.e. flash report, allowance etc.
• Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
• Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.
• Monitor all V.I.P 's special guests and requests.
• Review Front office handover book and Guest feedback forms on a daily basis.
• Maintain an organised and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.
• Perform other duties as requested by management.
• Create quotations for weddings, conferences, and functions
• Planning event aspects, such as venue, seating, dining, and rooming lists.
• Attentive to the value of staying under budget while planning event specifications.

Skills needed:
• Apex knowledge- build rates, close debtors, monitor house accounts, post payments, run end of day. Posting conference packages, building them on apex, blocking conference venues on apex.
• Banking/Financial- This includes the rough cash book, credit card, cash recon.
• Communication
• Management/ leadership
• Time management