Minimum Requirements:South African Matriculation certificate (or the equivalent thereof)Must have their Driver's License and own vechile/realible carPreferably Hotel School DiplomaAdditional language is an advantageGood knowledge of all general Front Office policies and proceduresWorked on the front desk for 2-3 years and have supervisory experienceMust be able to work shifts/weekends!!Key Responsibilities:The Shift Leader must be present at the front desk at all times. The only exceptions are when performing duties that are required to be done in the back office such as checking emails or completing any other administrative work that cannot be done at reception. Should the Shift Leader leave his/her post at the front desk, the Shift Manager needs to be present at receptionEnsure that all duty shifts are being carried out following all policies and procedures for the Front DeskEnsure a high level of product knowledge of Hotel, the daily happenings in the hotel as well as the local areaEnsure shift checklists are followed point by point and signed off by the Shift Manager at the end of the shiftProper handovers need to be done from shift to shift thereby informing the next team on shift of check-ins and check-outs remaining (especially VIP’s), group arrivals, holdover bookings, unresolved traces, banqueting functions, tasks that have not been completed as well as any unusual occurrences in the hotelEnsure that the Front Office Manager and the Shift Manager are kept fully aware of any relevant feedback from either guests or other departmentsMonitor and correct the performance of the Guest Liaisons to ensure our guests receive fast, efficient and friendlySalary is paying up to: R 7 500**If you not have been contacted within 14 days, please consider your CV unsuccessful**