Looking for a General Manager Ground Handling at Victoria Falls

Qualifications and skills:
Qualification in hospitality/tourism and related fields
3-5 Years Management experience in the hospitality/tourism industry
At least 5 years industry experience
Previous guiding experience and managing of guides would be an advantage
Proven Management skills with experience in dealing with staff
Ability to co-ordinate day to day operations
Financial acumen and experience for basic financial management and administration as well as budgeting and management accounts
Experience dealing with guests or similar standard of guest would be highly advantageous

Being leader in the field of Ground Handling vehicles, ensuring that we have a competitive edge.
Instant communication with all relevant parties (agents, consultants, lodges) about all developments with regards to guests.
Recruiting and training of all staff members.
Monthly operations report.
Quarterly board report submitted to Regional Director Touring.
Mentor staff and lead by example.
Empowerment, training, mentoring, motivating and performance conversations.
Ensuring that personnel files are always kept current.
Interviewing and hiring new staff in alignment with HR toolkit and following authorization process.
Develop, train and ensure high standards of service delivered to guest at all times.
Do spot checks on guides/drivers at airports as well as hotels.
Vehicles
Oversee licensing for all GH fleet (Operating Cards, Vehicle Licenses & PDP for drivers and guides).
Oversee Ground Handling Office and Parking leases.
Drive the transfers & day tour revenues of the business.
Managing relationship & negotiate rates with overflow suppliers.
Reporting and forecasting of revenues for Ground Handling to be submitted to Regional Director and Financial Manager
Annual budget submission of GH rates for following calendar year based