OverviewOur client a National Food and Beverage Operations Management company seeks the professional services of a General Manager Operations for their multi - branded Food and Beverage outlets and Conference Centre in Cape Town.Remuneration R 40 000.00 - R 50 000.00 CTCSkills, Experience & Educational Requirements
Hospitality Management Diploma / Degree - prerequisiteAdditional Degree such as MBA or Bcom would be a definite advantageMinimum of 5 - 10 years operational experience in Food and Beverage at a Senior Management levelMust have large F&B operations experience either from casino operations or large convention centrePrevious High Volume hands on Banqueting experienceExcellent interpersonal and communication skillsStrong Leadership and Management SkillsPersuasiveness/selling and marketing skillsComputer literate in MS office, fidelio and Micros.Adaptable/Change Agent, Relationship/Partner building skillsInnovation and creativity, Customer Service focusSolid understanding of relevant legislation, relating to the F&B industry.Fluent in EnglishUnderstanding of the South African Culture.
Key Duties & ResponsibilitiesThese will include but not be restricted to customer satisfaction and market needs, management of duties and quality of work, people management, personal presentation and profitability.
Ensure the overall smooth running of the F&B,Conferencing and Function operation.Responsible for relevant department revenues, welfare, training, expense control, operating equipment, direct costs, departmental payroll and other expenses in order to achieve set budgets.Responsible for the monitoring and control of all food and beverage results inclusive but not limited to food, beverage, operating equipment and operating supplies.Responsible for maintaining Service Standards in all F&B areas relating to managementEnsure a safe working environment for all staffIdentify new trends and opportunities for the company to increase profitability.Plan implement and evaluate sales development activitiesManage and control budgetsEfficient, effective communication between all stake holders.Manage workplace relations through adherence to the relevant legislation and internal policies and procedures.Achievement of mystery guest score and FCS score of 90%.Responsible for compliance of all aspects of Occupational Health and Safety Act.Ensure all budgetary targets are met by means of daily, weekly and monthly checks and controls.