? Develop, implement and monitor team member succession planning to ensure future bench strength, while establishing performance and development goals for the team.? Be a "hands-on" GM and provide mentoring, coaching and regular feedback to enhance our people's performance.? Oversee all salary, disciplinary or shuman resources related actions in accordance with company rules and policies.Guest Experience:? Drive improvement in Guest satisfaction goals.? Engage with our Guests to solicit feedback and build relationships, to ensure we are delivering excellence at all levels.? Collaborate with our people to establish and implement Guest services and service programs, which exceed Guest expectations.Financial Returns:? Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets and achieve required operating results.? Analyze financials to drive revenues, future profitability, and maximum return on investment.? Effective use distribution channels and technology platforms to drive revenue and maximise market share.? Develop capital plans and asset management initiatives, including working with our owners to maintain or improve our property’s market leadership position.Responsible Business:? Ensure a safe and secure environment for our Guests, people and our hotel assets in compliance with our policies and procedures and regulatory requirements.? Act as public relations representative to raise awareness of hotel and brand in local community. Drive our peoples involvement in community organizations, activities and businesses.? Develop and carry out action plans to be environmentally conscious by taking active steps to reduce our hotel's carbon footprint.ACCOUNTABILITY:? This hotel has complex operations, inculding strong tie to the GovernementCommunity, with a focus towards improved Meeting & Events business. ? We are looking for a savvy GM to develop a strong food & beverage following, with our famous Executive Chef. ? This role also requires someone who can manage a variety of technical Plant & Building requirements, with complex owner relationships and an extensive competitive market, labor relations and union pressures.QUALIFICATIONS AND REQUIREMENTS? Post secondary education qualification / or equivalent in 7+ years of Hotel Administration or Business Administration.? Prior hotel management experience or equivalent combination of education and experience.? Passion, pride and accountability was be present in your DNA, along with a creative nature to “make your mark in Pietermaritzburg”.? Must speak fluent English; other languages preferred.? General Managers with strong Sales background would be desirable.