Job Description:

Reporting to the Call Centre Supervisor, the successful candidate will, as a member of the Customer Services team, be required to effectively provide a professional world class service to the needs of the organisations’ German players and customers (by telephone, email and online chats).
Respond to customer queries by telephone, email and online chats
Process and take ownership of all incoming and outgoing contacts in a multimedia environment
Process pertinent information into relevant databases
Customer relationship building and management as well as cross selling of products and services
Handle customer related queries and take full ownership
Make outgoing calls and execute outbound campaigns to identified customers
Perform extra tasks given by managers and/or shift supervisors as required
Content creation including Copy Writing

Qualifications:

Tertiary qualification
Willingness and capacity to work on a flexible shift basis
A well established track record of high quality of service delivery as a CSR
Demonstrated literacy in MS Office: Outlook and Excel
Above average word processing skills preferred
Strong German and English written and verbal communication skills
Proven knowledge in the application of Customer Services Centre technical systems
Ability to apply new technologies and methodologies
Highly numerate
Proven passion for customer service and Call Centres
Demonstrated quality orientation
Excellent time management and adherence to schedule