Salary: R560 000 CTC / PA
Location: Century City
About the company:
A Multi-National Technology Services and Infrastructure provider that help International clients solve their challenges across 180 countries. The company has grown since 1998 and now employs close to 2000 staff across 25 regional offices that span every continent with staff speaking over 40 languages. Their clients are a larger organization that requires a capable and trusted partner to solve challenging technical, process and cost concerns efficiently.

Their core service offerings are:
• Procurement and Logistics
• Operational Support
• Managed Resourcing
• Transformation Services
• Managed Infrastructure

Duties:
• Managing a team of more than 20 Service Desk Analysts, Level 2 Service Desk Engineers, and Team Leaders supporting a base of global customers
• Teams are supporting a wide range of customers across the following technologies (Networking Cisco Servers, HP / Dell, IPT, Cisco Desktop, HP, Lenovo, Dell
• Ensuring team remain focused and motivated to achieve the SLA / KPI that are in place
• Performing high levels of customer satisfaction
• Continual Service Improvement must be core to the ethos of the team
• Reporting into Support Service Director, based in the UK

Requirements:
• 5-7 Years managing a Service Desk in an IT Services environment
• Customer Management, leading Post Incident Reviews and Escalation communications
• Field Operations scheduling or Command and Control team management
• ITIL Qualification and experience
• Experience in reviewing and writing processes and procedures
• Demonstrate continuous services improvement approach
• Knowledge of Remedy or similar IT Service Management Systems
• Willing to work UK hours (09:00 – 18:00)
• Effective communication - both Verbal and Written
• Incident Management skills
• Process review and improvement
• People Management and Development skills

What to include:
• Detailed CV (Please include month and year employed)
• Reasons for leaving last employment
• Current Salary
• Expected Salary
• Please indicate race for BEE purposes