The Department:
Being leaders in the field of online gaming entertainment, our English customer service teams comprise of specialist hosts who understand the customers’ needs in context of the industry.

Purpose of the Role:
Our primary focus is to exceed the customers’ expectations and to execute everything possible to provide them with the best experience. From there, what follows is professional, friendly and knowledgeable service.


Duties include, but not limited to:
• Providing world-class customer service by responding to customer queries by telephone, email and online chats
• Processing and resolving of incoming and outgoing contacts in a multimedia environment
• Processing pertinent information into relevant databases
• Completion of tasks assigned during shift
• Customer relationship building and management as well as cross selling of products and services
• Problem solving tasks during shift
• Handling and taking full responsibility for customer related queries
• Excellent time management and adherence to schedule
• Performing extra tasks given by managers / shift supervisors as required

This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.


Essential Criteria:
• Degree or Diploma
• Willing to work in 24/7 shift environment
• Own reliable transport


Person Specifications:
• Customer Orientation
• Organising & Planning
• Information Monitoring
• Stress Tolerance
• Building Relationships
• Communication
• Decision-Making
• Team Orientated


*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process
*Shortlisted candidates may need to complete an assessment

This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.