Guest Liaison Officer Position Available NOW!!!5 star Hotel & Spa, Camps Bay, Cape Town The Position of Guest Liaison Officer:We are looking for a socially focused team player with high attention to detail who can operate in a constantly changing environment under pressure to welcome guests and see to their needs throughout their stay. Experience & Qualifications needed to apply for this position:Grade 12Hospitality Diploma or Must have at least 2 years experience in a 5* Hotel or 1 years experience in a Front Office environment Highly computer literate with working knowledge of Microsoft Office Word, Excel and OutlookKnowledge of a Property Management System at Operator Level; exposure to Opera advantageousHighly presentableExcellent command of the English language with solid verbal and written communication skillsFluency in a second European language as well as fluency in a South African local language (other than English)International travel experience advantageousProven ability to multi-taskMust be able to work shifts, week-ends and public holidays The job:To enhance the guest’s stay by welcoming them and facilitating any special requirements; by planning and coordinating their itinerary where needed;Ensure that all guest information relating to the guest experience and their service expectation are clearly communicated to all relevant parties within the Hotel.Ensuring that their cash is accurately managed and fully accounted for at all timesEnsure that all administrative duties related to the position are preformed accurately and timeously ensuring that guest profiles are correctly updated; credit card authorisations are accurate; also ensuring to follow-up on all open folios, paymasters as well as the finalising of group accounts.Promote the interval service providers (e.g. restaurant and spa) as a priority over external service providers.Ensuring that every revenue-generating opportunity is fully exploited in a discreet manner through suggestive selling.Ensuring day-to-day guest services such as fax handling, wake-up calls etc al handled timeously and accurately. The Package:R7500 (plus commission on upselling of rooms). Not negotiable.Benefits include pension (7.5% company contribution + 7.5% employee contribution); optional Discovery Medical Aid (company pays 50% of premium); Discretionary Annual Bonus; Complimentary Staff Transport, Uniform, Laundry, MealTo apply for this position please e mail us your cv with written references and a photograph of yourself... Good Luck!