Guest Relations Officer
Well established Hotel and Spa is currently seeking to employ a Guest Relations Officer to join their team.
Requirements:
• Grade / Matric
• Relevant tertiary qualification (Hospitality Management)
• Guest relations experience
• Excellent interpersonal skills and the ability to handle situations of conflict
• Excellent grooming and professional appearance
• Ability to work under pressure
• Ability to work shifts
• Shows initiate and exceptional customer service skills
• Computer literate

Duties will include:
• Meet and greet guests.
• Creating itineraries for guests on request based on their preferences and specifications.
• Scheduling of Activities for guests or any other related requests.
• Handle all duties that seeks guest attention i.e. guest comments, complaints, service requests etc.
• Communicate important information through to all relevant departments and check-up that it is being followed though.
• Assisting in Front office with checking in and checking out guests.
• Ensuring that all accounts get checked daily and correct admin procedures are being followed.

Please note: Should you not receive a response within 48 hours, please consider your application as unsuccessful.