Guest Services Agent | Hospitality
Cape Town
R 9500 + Benefits
International Hotel Group is recruiting for a Guest Services Agent to join their team


Main Duties & Responsibilities
• Ensure the smooth arrival and departure of guests, proper handling of luggage, and follow-up on guest requests.
• The ability to provide accurate information to guests in a courteous manner; fill all reasonable guests request and requirements; anticipates guests needs.
• The ability to properly handle incoming and outgoing mail packages and faxes.
• To stay self-informed on what activities are available in the city; i.e. theatre, the arts, special exhibits, concerts, shows, sports, leisure activities, sightseeing tours, etc. and to establish close contacts with people in these areas to provide information, ticketing, reservations, etc. for guests.
• The ability to keep the Head Concierge and Senior Management well informed of any guest’s concerns or complaints, and action taken.
• The ability to assist in the reconciliation of charges originating from the Concierge Desk (i.e., limousines, car rentals, flowers, tours).
• The ability to work closely with the Valet Parking associates to ensure the smooth handling of guests and customer vehicles.
• The ability to work closely with the porters to ensure smooth handling of guest luggage, message delivery and / or special requests.
• Ensure that assistance is being provided at all times to all customers and guests and their stay (making reservations, booking tours, checking guests in online for their flights).
Required Qualifications & Experience
• Minimum of 1-2 years’ experience in a similar role and Hotel Management diploma/degree - advantageous
• Excellent customer service orientation.
• Exceptional communication, organisational & administrative skills.
• Computer literacy (MS Word, Opera etc.).
• A sound knowledge of Cape Town and surrounds.