Head Guest Relations | Kruger National Park | 5 star Lodge
We are looking for an experienced HEAD GUEST RELATIONS to join the team of a well known, luxury lodge located in the heart of National Kruger Park.
Main responsibilities of Head Guest Relations:
Provide upscale guest service experiences for clients throughout their stay
Ensure clients are properly greeted upon their arrival
Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
Coordinate luggage collection and storage
Oversee check-in and check-out procedures, including reservations
Promptly address guests’ requests, like in-room dining
Ensure special guests, like disabled guests, elderly, children and VIPs, receive personalized services
Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
Inform clients of lodge's services
Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures
Appraise team’s performance and produce regular reports
Examine daily duties, assign tasks and check on progress
Main Job Requirements
Proven work experience as a Head of Guest Relations or similar role
Understanding of all lodge management best practices and relevant laws
Hands-on experience
Outstanding communication and active listening skills
Excellent problem-solving and multitasking skills
Leadership skills along with the ability to motivate a team into high performance
Ability to work flexible hours
Strong sense of responsibility and a professional presentation
Relevant qualifications
Driver's license
Salary package:
basic salary is negotiable
live-in
50% Provident Fund
Meals
Start: ASAP
To apply for Head Guest Relations | Kruger National Park | 5 star Lodge, please send your CV in WORD document, with recent photo and contactable references.
ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED.
Recruit for Africa is a recruitment agency based in South Africa specialising exclusively in hospitality, retail, chefs and lodge placements. Our agents are specialists in their fields and will be able to advise you and assist in the recruitment process, from the moment you apply for a job until you start your employment. Do not look any further and contact Recruit for Africa to find you the perfect employee or to secure your dream job!