HOTEL COORDINATOR
CAMPS BAY
SALARY: MARKET RELATED

JOB SUMMARY:
This position offers variety and multiple priorities with an opportunities to cooperate in a task focused team; whilst operating within clearly defined standards and expectations; where attention to details and precision is recognised and valued.

ORGANISATIONAL POSITIONING:
• Department: Housekeeping
• Reporting to: Executive Housekeeper
• Location: The Hotel Property, Camps Bay

MINIMUM EXPERIENCE OR QUALIFICATION:
• Grade 12; but a Hospitality Diploma would be advantageous
• Must have at least 2 years’ experience in a 4/5* Hotel in any position
• Knowledge of a Property Management System at Operator Level; exposure to Opera advantageous
• Computer literate with proven ability to work with Microsoft Office Outlook, Word and Excel
• Presentable
• Good command of the English language with solid verbal and written communication skills
• Fluency in Xhosa and/or Afrikaans advantageous
• Must be able to work shifts, week-ends and public holidays

BEHAVIOURAL SUMMARY:
The responsibility of this position is managing specialized work efficiently, with confidence and competence. The position requires above average attention to details, concern for the exact correctness of work, and strong commitment to tasks completed on time. The person in this position will take work seriously, has a strong sense of duty, and is disciplined. A somewhat faster-than-average pace will be the norm for this position. Detailed, specialized work is the major focus. The person in this position will require clearly defined work, responsibilities, and reporting relationships, ongoing and thorough training opportunities to develop expertise and increase confidence, and frequently expressed appreciation of the person's competence, conscientiousness, and loyalty. The position will provide security in a stable work environment, allowing the person to plan for, focus on and complete tasks on hand. When changes in the nature of the work occur, the person in this position will need direction, training and support. The position will generally be task oriented, requiring someone with a conservative, careful, and cautious approach to work.

KEY PERFORMANCE OBJECTIVES:
• To coordinate all housekeeping and maintenance tasks from the central housekeeping office ensuring that all tasks are assigned, completed and documented.
• To coordinate the staff transport; acting as company liaison with the staff transport service provider; following-up on reported challenges and complaints; ensuring sufficient transport services available for all shifts while being mindful of keeping transport costs to a minimum in line with the company staff transport policy and procedure.
• To control the ordering and issuing of uniforms ensuring all staff are appropriately attired to company standard, while maintaining uniform costs to a minimum through the reporting of uniform abuse and losses in line with the company uniform policy and procedure.
• In conjunction with the Linen Room Controller to ensure that all uniforms are in a good state of repair and that all items sent for laundering are returned; any short-returns or sub-standard laundering need to be follow-up on, questioned and resolved
• To coordinate any other coordination functions that may be needed from time to time to support the Hotel Operations.
• To perform any other tasks that may be requested by the Executive Housekeeper from time to time.

ADDITIONAL
• The advert has minimum requirements listed. Management reserves the right to use additional / relevant information as criteria for short-listing.
• Full integrity checks will be conducted in line with the client’s policy and procedures
• NB: THIS ADVERT WILL BE VALID FOR 3 MONTHS AND THE SECOND PREFERRED CANDIDATE WILL BE SELECTED IN THE EVENT OF THE POSITION BECOMING AVAILABLE AGAIN.