A popular hotel in Camps Bay is seeking a Young, Vibrant and Hospitality Career driven individual to be the face of one of Camps Bay's most desirable hotel.

Food and Beverage experience is a MUST! You will be required to manage 3 restaurants and a cigar bar. This is non-negotiable. A passion for the industry and a steady career growth within tourism will make the ideal candidate successful in this role.

Education:

• Grade 12 or equivalent

• Diploma or Degree in Hotel Management or similar

Work experience:

• Previous experience in the same or similar position in a 4/5-star hotel

• Familiar with all duties and procedures in Front Office / Reservations Department

• Familiar with all duties and procedures within the Food and Beverage department (NON-NEGOTIABLE)

• MS Office (Word, Excel and Email) is essential

• Opera experience is essential

Other:

• Reliable, responsible and dependable to fulfil obligations

• Attention to detail

• Willingness to lead, take charge and offer direction

• Ability to multitask

• Show initiative by taking control of task

• Excellent communication skills

• Friendly and service orientated


Tasks (include but not limited to):

• Ensure smooth operation of the reception area

• Ensure guests are greeted, checked in and allocated rooms promptly and courteously

• To ensure reservations are taken correctly and courteously

• Ensure credit control procedures are strictly adhered to

• Ensure effective and speedy check out facilities

• Ensure collection and delivery of luggage to rooms is done efficiently

• To ensure that the hotel entrance is correctly managed

• Ensure that the switchboard is efficiently and effectively managed

• Monitoring of guest drivers and cars

• Ensure that rooms are serviced and maintained to the standards

• Make sure all front of house areas is clean and tidy at all times

• Ensure the housekeeping and laundry back of house is clean and free of clutter

• Ensure the smooth operation of Housekeeping on a daily basis

• Daily spot checks of suites and rooms to ensure 5 star standards

• Checking of all monthly stock takes for amenities, chemicals and linen for Housekeeping

• Reporting and follow up of all maintenance issues pending or outstanding

• Assisting with the overseeing of the maintenance department in the absence of the Facilities Manager.

• Planning of the rooms winter maintenance program

• Be familiar with the Health & Safety measure of the property

• To ensure regular on-the-job training is training place in your departments

• Ensure dress code of staff is up to standard

• Holding regular performance appraisals with senior staff, identifying areas for development and training needs

• Be readily available to deal with problems and complaints

• To circulate regularly throughout Front of House areas. Maintaining high profile with guests and staff

• Ensure accurate and timeous submission of all reports and administrative work

• Prepare and submit annual budgetary information and updates as required by Financial Manager

• To ensure effective liaison between Reservations & Front Office and other departments (e.g. Housekeeping, Maintenance and F&B)

• Act as a Duty Manager when required

• To attend all management meetings as required


Forward a copy of your CV and photo via this portal

**Please note that only successful candidates will be contacted. Should you hear from us within 10 days, please consider your application unsuccessful**