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Implementation Consultant Verfied

Salary Negotiable Not Specified more than 14 days ago 13-01-2017 4:01:46 PM
10-02-2017 4:01:46 PM

We have an exciting opportunity with a client based in Midrand! They are an IT based company that has clients within the warehousing environment and they are looking for an Implementation Consultants that will focus on going to clients and implementing tier one software (SAP and Oracle). Must have good report writing skills and fair experience with Cognos & Crystal. Strong SQL knowledge & experien

General Summary

Senior Consultants/ Project Managers provide support throughout a customer implementation, ongoing support and process improvement.  They are focused on a building expertise for all products that SCJ sells and delivering that expertise to end customers. They are also focused on managing customer relationships, mentoring junior consultants and managing/ developing consultant utilisation

Principal Duties and Responsibilities/knowledge

  • Performs testing, configuration, deployment, detailed design, ongoing process improvement, training and ongoing support in a timely manner. A majority of time is spent onsite working directly with the customer project and support team.
  • Proactively troubleshoots and resolves issues that arise during the implementation and support cycle.  Updates and maintains the project issues list, which includes prioritizing and closing off the issues. 
  • Works with customer to test and implement interfaces between MA products or external systems. 
  •  Leads project status meetings.
  • Can write reports, queries and extracts in a timely manner to provide the customer with relevant performance information
  • Works directly with the customer to ensure on-going consultant utilisation
  • Provides ongoing mentoring to the customer

Project Role

 
  • Individual Independent Contributor. May review the work of others
  • Meets utilization expectations

Skills/Qualifications

 
  • Senior-level professional contributor
  • Typically requires BS/BA or higher in Engineering or Computer Science and/ or 5+ years of experience in related field
  • Adheres to best practice processes and procedures
  • Ability to generate billed work for consultants
  • Clear, proactive communication is key

Scope of Impact/Degree of Independence
  • Works independently on larger, moderately complex projects/assignments that have direct impact on customer operations.  Receives guidance only on unusual complex problems or issues
  • Errors in judgment or failure to achieve results may cause direct issues in customer operations and SCJ operations

Problem Complexity/

Decision-Making Authority
  • Performs professional level work that typically requires processing and interpreting, more complex, less clearly-defined issues. Identifies problems and possible solutions and takes appropriate action to resolve
  • Plans most aspects of work within specified deadlines with some need to change the priorities
  • Independently completes tasks at hand

Technical Knowledge

 
  • Possesses and applies broad knowledge of principles, practices, and procedures of a particular product or platform to the completion of moderately complex assignments
  • Has basic to mid level knowledge of additional products or platforms (Crystal, Cognos, SQL)

Client Relationship Skills

  • Responds to client requests for information in a timely and clear manner
  • The senior consultant is the first point of contact for client functional, process and improvement requests

Corporate Contribution

 
  • Participates in training to enhance skills necessary to be a valuable team member
  • Assists with practice administrative tasks (time and forecast entry)
  • Mentors junior consultants
  • Proactively ensures that the consulting team is fully utilised

 

Ref: JHB000046/MR

Recruiter: Placement Partners