Responsible for managing customer implementations of The Companyâ??s software solutions To project manage Client systems, ensuring a high level of communication and collaboration in delivering innovative Retail Software Solutions. Preparation of documentation, including training manuals and process diagrams Must have own vehicle

MINIMUM JOB REQUIREMENTS:

Qualification:

• A Bachelor’s degree in or Diploma (NQF Level 6)
• Candidates who have completed their studies should ideally come from a Software Development background
• Minimum of 5 – 10 years’ experience in a similar environment

 Experience

• The candidate should have a broad understanding and able to manage multiple, simultaneous projects and be deadline driven
• Must have 5 years client facing or account project management experience with implementation of web based systems
• Experience of delivering timeous and manage client expectation
• Experience of delivering timeous and accurate projects in to a dynamic environment

 Quality Assurance

• Ensure that all necessary quality measures are in place to guarantee customer satisfaction
•  You will require the ability to lead projects, interface with clients as needed and participate in client communication

• To work closely with the team in managing systems queries, issues and support

• Work with and liaise with your line manager on deadlines and expectations
• Execute duties and assignments as directed in compliance with corporate guidelines and objectives

  Administration

• Work with and liaise with your line manager on deadlines and expectations between the business and technology team members with customer facing responsibility
• Execute duties and assignments as directed in compliance with corporate guidelines and objectives
• Determine the needs of the customer, the ultimate function for which the system is intended, and its appeal to customers
• Track record of involvement in successful on-time, on- budget delivery of projects
• Capacity to assess impact of customer and user feedback on Projects and product maintenance.
• System admin data capturing and maintenance
• Schedule meetings and minute taking
• Continuous and real time feedback from client meetings to the executive and client account managers
• Understand the day to day management of clients

 Client Interaction

• Conduct briefing meetings to ensure that every individual involved in the process understands their requirements and/or special instructions before the process commences
• Central point of contact pertaining to the system and technical daily follow up

 Interact and feedback communication to manage client expectation

• Analyse requirements on a daily basis
• Onsite user support and handholding
• Propose, define and implement processes in accordance with The Company’s’s objectives
• Excellent presentation skills

 Project Management

• Document and manage issues to stabilise the implemented solution and ensure quality of service
• Investigate / troubleshoot and categorise the issues
• Resolve the issues and brief into development team and follow up
• Draw up development specs that are concise and accurate
• Liaise with development team to ensure requirements and understanding on specifications are met

• Accountable for facilitation of quality assurance, testing and final release
• Must be able to draw knowledge on updated trends and assess how to incorporate into the business
• Have the ability to keep up with new technologies and analyse new trends and data
• Project management and research of projects as they arise
• Involved in project activities, project management and maintenance.

 Communication

• Interact at all levels with management, clients, to gain and insight and understanding of client requirements

• Share knowledge with others to draw on skills of experts where required to fulfil customer requirements
• Prepare and supply relevant reports and input for meetings

• Attend required review and client meetings / presentations

  Self Development of Knowledge and Skills

• Keep abreast of developments /new technology, processes and equipment.

Training

• Need to effectively manage the training of clients on the software
• Conduct internal staff training to clients
• Create and maintain training manuals
• Manage and document all correspondence between client and The Company’s

General

• Workflow, solution, specification and training documentation
• Manage Software installation and user machine setup
• Due to the nature of the job the employee will be required to have a 3G mobile connection 

Ref: DBN000562/AN