Infrastructure Delivery Manager – Sandton
 
This is a great opportunity – send your cv today!
Candidates must have a tertiary qualification with ITIL; cloud based hosted service, Microsoft core technologies, VMWare and Infrastructure Delivery Management experience.
 
Duties

• Responsible for analyzing and recommending improvements, upgrades and new technologies
• Responsible for the operations, Information technology infrastructure and systems.
• Performance and Capacity Planning
• Business Service Continuity
• His/her team implements processes to monitor applications and track, investigate and resolve problems or operational changes
• Maintains the operational integrity of the technologies and services
• Maintaining the hardware and software functioning optimally
• Responsible for ensuring all IT Service Delivery partners (Internal and External) provide services aligned to defined SLA and OLA’s, ensuring a world class customer service experience
• Work with other teams to translate the organization’s core strategy into specific infrastructure roadmaps and deliverables
• Measure the effectiveness of the delivery model, and track progress against plan and operational Service Level Agreements (SLAs).
• Concisely and effectively communicate progress, status and issues
• Manage, support activities for production systems
• Responsibilities include resource management, high availability, security management, backup and recovery, upgrade, and monitoring
• Operational support for project work and release into the corporate environment
• Oversee troubleshooting of issues and provide timely resolutions to business customers for supported platforms
• Work with cross-functional team management to define operation project requirements, solutions and schedules
• Establish help desk workflows and processes for all support function  
• Customer Consultation and relationship management
• Project management
• Financial Management
• Human Capital Management

 
Qualifications and experience

• Tertiary qualification in computer science 
• ITIL Knowledge
• Proven experience with cloud based / hosted service provision
• Managing Microsoft core technologies (cloud based and in-house)
• Virtualization technologies (VMWare)
• Vendor Management and outsourcing experience
• Implementing SLA’s and OLA’s
• SDLC, ITIL
• Java, SQL, hardware, UML, PL SQL, Magic, Oracle, C#
• Project Management
• Solution Architecture
• Software development and testing
• Customer Service Orientation
• Result Orientation
• Change Readiness

Salary is negotiable on experience.