We’re seeking an Insurance Consultant – 6 month contract – Bellville (Cape Town). The insurance consultant role is focused on providing an end-to-end service and support to brokers.

ONLY applicants who are currently living in Cape Town will be considered!
MUST have a CLEAR Credit and CRIMINAL record!

Duties & Responsibilities

This role is focused on, but not limited to; servicing broker requests, including enquiries.
Providing telephonic/ email support to the intermediary on record, authorised representatives from the brokerage, and broker services;
Dealing with general insurance and policy-specific enquiries;
Dealing with the issuance of new policies/ policy maintenance/ renewal / agri aspects of policies;
Assisting to resolve all insurance queries within the required timeframe and compliance requirements;
Undertaking client follow-ups when policies are cancelled to ascertain the reasons and attempt to retain the policy onto books;
Undertaking to adjust premiums in line with new asset values;
Managing client expectations on expected turnaround times for submitted requests;
Adhering to underwriting criteria and regional requirements;
Assist with profiling the client with the best suitable product and underwriting criteria;
Advising brokers to ensure that we meet with clients’ needs in terms of the correct cover and product;
Assisting in implementing solutions for improvement; and
Standing in for Consultants should they be absent or on leave during busy periods or absence of key resources, assisting where required.

Desired Experience & Qualification

Matric / Grade 12
MUST have NQF4 (insurance related qualification)
MUST have Min. 3 Years Insurance experience in a Call Centre
Commercial Insurance experience
RE would be an advantage
MUST have a CLEAR Credit and Criminal record

Package & Remuneration

Salary: R13 000 per month
Contract: 6 Months Contract (possible extension)
Location: Bellville (Cape Town)
6 week training
6 month contract with possible conversion
Working hours 8:00 – 16:30
Monday to Friday