POSITION: Internal Account Manager: Retail
Location: Midrand
Salary: R15K – R22Kpm CTC

Reporting to the Sales Manager, the successful candidate will be based in Midrand and will be responsible for the following:

Key Responsibilities:
• Attending to the retail sales team telephone calls
• Assisting with quotes and processing of orders
• Assisting with listing information on all new deals
• Assisting externals when required
• Receive, confirm and check orders
• Assist with retail returns from stores before arrival
• Maintain a high level of customer service
• Understand and assist with all operations and logistical problems
• Maintaining and updating the filing system
• Up-keep of the data control sheets
• Assisting with customer complaints that are not being resolved by technical
• Assist Debtors with RTM’s POD’s etc

REQUIREMENTS
• Matric with mathematics is essential, a Sales and Marketing tertiary qualification and/or a relevant diploma will be an advantage
• Two (2) to three (3) years’ working experience in a sales environment is essential
• Knowledge and understanding of the IT industry will be an advantage
• Excellent computer literacy in MS Word, Excel, Outlook and PowerPoint
• Above average administration skills
• Excellent oral and written communications skills
• Ability to build and maintain relationships with internal and external customers
• Spreadsheet knowledge in drawing up and utilizing reports (stock management, product reordering, ageing stock etc)
• Meeting set departmental targets
• Relevant technical knowledge and passion for technology
• Ability to complete a task with minimum supervision
• Mature outgoing personality
• Customer service and service quality orientated
• Good time management
• Ability to effectively prioritize workload
• Copes effortlessly within a high stress and pressurized environment i.e. ability to handle pressure
• Willing to go the extra mile
• Ability to show initiative
• Self-actualization (capacity to assert oneself)
• Motivation (ability to motivate others)
• Negotiation (in a spirit of co-operation with the aim of an amicable outcome)
• Tact (courteous, diplomatic, respectful manner)
• Excellence orientation (set and achieve high standards & ongoing improvement)
• Feedback (provide positive, helpful & productive feedback)
• Liaison (establish effective personal contact / channel for Communication between parties)
• Written communication (convey information through written instruction)
• Decisiveness (ability to make decisions, render judgment, take action & apply corrective measures)

PERSONAL ATTRIBUTES
• Well-groomed and highly presentable
• Organized individual
• High attention to detail
• Positive, confident and motivated individual
• High level of energy
• Team player
• Self-starter, self-driven
• A high level of perseverance
• Be patient, tolerant and diplomatic
• Problem solver
• Positive attitude
• Proactive individual
• Analytical thinker