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IPT/Call Recording Administrator - Sandton

Bion Search & Selection Salary Negotiable
  • Recruiter: Bion Search & Selection
  • Location: Sandton, Gauteng
  • Salary: Salary Negotiable
  • Sector: IT & Telecoms Jobs
  • Job Type: Permanent
  • Date Added: 16 May 2012
  • Applications: 0
  • AA/EE opportunity?: No
  • Benefits: Not Included

Suitably qualified and experienced IP Telephony and Call Recording Administrators (2x technical, 1 administrator)


Minimum Requirements:


CCNA Voice preferred



  • ITIL v3 certification preferred

  • 5 years IPT administrator experience

  • Good reporting skills

  • Good communication skills


Must have understanding of:



  • Cisco Call Manager

  • TMS

  • Cisco ARC

  • Cisco CUPS

  • Spanning Tree

  • Call Recording  principles

  • General telephony principles

  •  


Job Responsibilities:



  • CUCM version8

  • Create new user profileson the CUCM system

  • User profile CCS changes

  • User profile names

  • User profile call pickup changes

  • User profile user deletions

  • Create new call pickup groups

  • Amend existing call pickup group profiles

  • Create new hunt groups

  • Amend existing hunt group profile

  • Add global speed dial number

  • Amend global speed dial number

  • Add individual user speed dial number

  • Amend individual speed dial number

  • Create new boss/secretary setups

  • Amend existing boss/secretary setups

  • Install attendant consoble on user PC's

  • Add meet-me conference numbers for required users

  • Create user on the user directory of CUCM

  • Amend users on the user directory of CUCM

  • Can install IP Communicator softphone on a user's PC

  • Can configure and troubleshoot IP Communicator softphone

  • Can configure Cisco IP telephones

  • Change user pin codes

  • Create user permissions (i.e. access to change individual pin code, etc)

  • Amend user permissions ( i.e. access to change individual pin code, etc)

  • Add additional shared lines on a device profile

  • Change existing shared lines on a device profile

  • Remove existing shared lines on a device profile

  • Understand the system call pickup feature and can apply this knowledge to clients

  • Understand the system hunt group feature and can apply this knowledge to clients

  • Understand the attendant console feature and can apply this knowledge to clients

  • Understand the system meet-me conference feature and can apply this knowledge to clients

  • Understand the system 8-way conference feature and can apply this knowledge to clients

  • Understand the system call forwarding feature and can apply this to clients

  • Understand the general system features and can apply this knowledge to clients

  • Has a knowledge on how to change a user profile from onw type of intsrument type to another

  • Has a knowledge on how to change the template layout of a user profile

  • perform daily, weekly and mnthly task as allocated

  • 1st level Cisco IPT support on the following systems

  • Cisco Call Manager

  • Cisco Unity Server

  • ARC Switchboard

  • Unison TMS

  • Cisco Unified Presence server

  • Assist with Moves, additions and changes

  • Respective TMS

  • Assist with IPT implementations testing

  • Manage and update diagrams

  • Manage and update Standard Operating Procedures and applicable processes

  • Ensure calls are close with approval from client or Operations Manager

  • Ensure all calls are escalated as necessary where he/she is not able to resolved the within SLA

  • Ensure Sev1updates are sent to client within 15 minutes from when event occured

  • Review new technologies for implementation feasibility and support readiness

  • All SOP's to be adhere at all times

  • Where no SOP axist no SOPneeds to be created

  • All SOP's to be viewed on quarterly basis

  • Known error Database to be referred to for complex problems

  • Known error Database to be updated with 48 hours after new issues was identified and resolved

  • Manage the BoQ, all new devices to be updated within 48 hours (New, maintanance, replacement etc)

  • Ensure processes are followed at all times

  • Assist in deploying new projects including training and deployment of IP phones to end user

  • Introduce atleast 1 innjovative process, procedure or technical solution to improve the environment per quarter

  • Documenting the supported environment (Configurations, Diagram and SOP's)

  • Creation of learning content and management of induction training

  • management of new features and functions within the business and ensure deployded to maximum effect within the business


Unity Voice



  • Can create new users on the Unity voicemail system

  • Can amend pin code numbers of a user

  • has a knowledge on how to delete users off the system


Arc Switchboard



  • Adding new users on to the Arc system

  • Changing user information on the Arc

  • Removing user information on the Arc

  • Able to assist with basis Arc Issues


TMS



  • Have the ability to create new users

  • Have the ability to amend existing user information

  • Have a basic knowledge on drawing telephone reports

  • Have an understanding of TMS organisation hierarchies


Call Recording



  • Have the ability to create new users on the call recording system

  • Have the ability to associate new user on the CUCM system

  • Have the ability to change or remove users on the call recording system

  • Have the ability to disassociate users on the CUCM system

  • Have the ability to amend existing user profile information

  • Have a basic knowledge on accessing call recording reports

  • Have a basic knowledge of searching for call recordings

  • Have a basic troubleshootin knowledge on the call recording system

  • Have an understanding of call hierarhies

  • Know how to create users


General



  • Has a basic troubleshooting capability to the CUCM environment

  • Has the ability to troubleshoot problems remotely

  • Can work unsupervised

  • Call Management on defined call management system

It is unlawful to employ a person who does not have permission to live and work in South Africa. Unless the advert states otherwise, please ensure you have this permission before applying.

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